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Frequently Asked Questions
Q1: Does the product meet safety certifications?
Yes, our products have received certificates from SGS, CE/EU, and ISO 9001, ensuring high quality and food safety standards.
Q2: What are your primary melamine products?
We specialize in 100% melamine tableware, houseware, restaurant and hotel supplies, and specialized kids' tableware sets.
Q3: What are the standard payment terms?
Generally, we require a 50% deposit before production, with the remaining 50% balance paid within 7 days before shipment.
Q4: What is the lead time for bulk orders?
The regular production lead time is approximately 15 business days after the deposit is received and artwork is confirmed.
Q5: Can I get samples before placing an order?
We provide 1-3 free samples of our original products (shipping at buyer's cost) within 5 business days. Customized samples take 10-15 days.
Q6: What is the Minimum Order Quantity (MOQ)?
For available items, the MOQ is 100pcs; for customized logos, it is 200pcs; and for customized molds, it ranges from 500-1000pcs.